EL&A In Action
Elder Law & Advocacy Secures Full Refund for Unused Hotel Stay
Mr. F (age 65) was moving to San Diego. In anticipation of the move, he found a hotel on a travel website. He called the hotel to ensure that he would be able to be in a room on the ground floor, which was medically necessary due to a breathing issue. When they assured him that an appropriate room was available, he booked it using the 3rd party travel website.
When Mr. F arrived at the hotel, he was informed that they had no ground floor rooms. He told the staff that he would not be able to stay and left to find alternate accommodations. When he checked his credit card statement, he had been charged in full for the entire stay – around $1,900. Neither the travel website nor the hotel was willing to work with Mr. F to issue a full or partial refund. He filed a credit card dispute, which was decided in favor of the travel website.
Mr. F met with Attorney Jaime Levine, who read through all the paperwork. Mr. Levine drafted a strong letter to the hotel indicating that Mr. F only booked with them because he was assured that an appropriate room would be available. The letter demanded refund of the full amount that was paid.
Within a week of sending the letter, Mr. Levine received a call from the manager of the hotel, indicating that they would only be keeping one night and that the travel website would be refunding the balance to Mr. F. Two days later, Mr. F received an email from the travel website indicating that they were refunding 100% of what he had paid.