EL&A In Action
Elder Law & Advocacy Assists with Securing Refund for Over-Charges at Mortuary
Mrs. B (79 years old) was seeking legal assistance with payment for burial services. Mrs. B had prepaid for 15 burial plots, burial accessories, services, and various fees for herself and her family. Upon the death of her mother, she was charged for services and fees for which she had already paid. Upon the death of her daughter a few years later, she was again charged for fees, services, and burial accessories for which she had already paid. The memorial park refused to refund these amounts, stating in its response letter to the client that the prepaid amounts did not cover the current rate, as some of the fees were considered labor fees and could only be charged at the time of need.
Attorney Sharon Lee reviewed all of Mrs. B’s documents, contracts, certificates, and other documentation, and researched the applicable law. Ms. Lee drafted a strong letter to the memorial park to demand a refund for the fees, services, and burial accessories that Mrs. B had paid for twice, a total of $2,241.40. Two weeks later, Ms. Lee received a response from the memorial park and a refund check for $2,241.40.